If you've forgotten your password or need to reset it, follow these steps.
From the sign-in screen
Go to the StickFitter sign-in page
Click Forgot your password? beneath the password field
Enter the email address associated with your account
Click Send code
You'll receive a password reset code at your email address. For security reasons, the system will always display a "code sent" confirmation even if the email address is not registered - we do not disclose whether an account exists.
Entering the reset code
Check your email (including the spam folder) for a message from StickFitter containing a 6-digit code.
Enter the code in the verification screen.
Enter a new password meeting the requirements:
At least 10 characters
Contains uppercase and lowercase letters
Contains at least one number
Contains at least one symbol
Confirm the password.
Click Submit.
Upon success, you'll see confirmation and you can now sign in with your new password.
If you don't receive the email
Wait 1-2 minutes - delivery can be slightly delayed
Check your spam or promotions folder - occasionally reset emails are filtered there
Verify the email address - make sure you entered the same email you signed up with
Check your email provider's settings - some providers (notably iCloud) have strict filtering that can occasionally block legitimate automated emails. If you repeatedly don't receive the code, contact support for manual assistance.
Code expiration
Reset codes are valid for a limited time (typically 1 hour). If your code has expired, simply request a new one from the sign-in screen.